1. What the user receives after purchase
After successful payment, EXO credits the user account with the selected minute package for voice conversations with Hanna: 15, 30, or 60 minutes.
2. When minutes become available
In the normal flow, minutes become available automatically after the payment provider confirms the payment. This usually happens almost immediately, although in some cases there may be a short technical delay.
3. What is required to use the service
- an active EXO account;
- a working sign-in to the service;
- a compatible browser and microphone access;
- available minute balance or separately granted access.
4. If minutes do not appear after payment
First, refresh the settings page. If the balance still does not update, email support@exo.contact from the account email with the approximate payment time and proof of payment. EXO will review the status and, if payment was confirmed, sync the balance manually or automatically.
5. If the service is temporarily unavailable
EXO aims to keep access available, but does not guarantee the absence of technical interruptions. If unavailability occurs on our side and affects already paid access, the issue may be reviewed under the refund policy.